01
Verification
Every Artisan is
Rigorously Verified
We don't let just anyone onto our platform. Every artisan goes through a multi-step process that includes identity verification, background checks, skills assessment, and a live quality review.
Government-issued ID verification
Criminal background check
Practical skills assessment
Ongoing customer rating monitoring
02
Security
Secure Bookings &
Protected Payments
Your money is held safely in escrow until the job is completed to your satisfaction. We use bank-grade encryption on all transactions and never store your card details.
Escrow payment protection
256-bit SSL encryption
Dispute resolution support
Full refund if service is cancelled
03
Guarantee
100% Satisfaction.
Always Guaranteed.
Every job completed through NixxFix is covered by our quality guarantee. If the work isn't right, we'll send another artisan to fix it at no cost, or give you a full refund.
1-year labor warranty on all work
Free rework if quality falls short
No-questions-asked refund policy
Dedicated quality assurance team
04
Transparency
Real-Time Tracking
& Live Updates
Know where your artisan is at all times. Get live arrival updates, in-app chat, and progress notifications so you're always in control of what's happening at your home.
Live GPS tracking of artisan location
Arrival time estimates
In-app messaging with your artisan
Job completion photos and sign-off