Contact Us

We'd Love to
Hear From You

Whether you have a question, need support, want to partner with us, or are a skilled artisan ready to join — our team is here and happy to help, 7 days a week.

Support team online now
Average response time: under 2 hours
Call Us
+233 59 212 5798
Email Us
info@nixxfix.com
Our Office

Agblazaa Washing Bay RD
Greater Accra
Ghana

Support Hours

Mon–Fri: 8:00 AM – 6:00 PM
Sat: 9:00 AM – 2:00 PM
Sun & Public Holidays: Closed

Get In Touch

How Can We
Help You Today?

Pick your reason for reaching out and we'll route your message to the right team instantly.

Customer Support

Help with a booking, payment, or service issue

Artisan Enquiries

Questions about joining, verification, or earnings

Partnerships & Business

Collaborate, integrate, or partner with NixxFix

Press & Media

Media enquiries, interviews, and brand assets

Report an Issue

Technical problems, bugs, or safety concerns

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Send Us a Message

Fill in the form below — we reply within 2 hours during working hours.

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See our Privacy Policy.

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Our Location

Find Us Here

Our head office is open Monday to Friday. Drop by or reach us remotely — we're always available through the app and email.

Head Office
Agblazaa Washing Bay RD
Greater Accra
Ghana
Support Hours
Monday – Friday: 8:00 AM – 6:00 PM
Saturday: 9:00 AM – 2:00 PM
Sunday & Public Holidays: Closed
Need Immediate Help?
Contact us via phone or email during support hours and our team will assist you as quickly as possible.
Nixxfix HQ

Greater Accra, Ghana

Departments

Reach the Right Team

Each department has a dedicated inbox so your message always reaches the right person, fast.

Customer Support
info@nixxfix.com
Booking assistance, service support, complaints, and customer enquiries.
Business & Partnerships
info@nixxfix.com
Corporate partnerships, strategic collaborations, and business opportunities.
Media & Press
info@nixxfix.com
Media enquiries, interviews, press coverage, and brand communications.
Legal
info@nixxfix.com
Legal matters, compliance questions, and official documentation requests.
Quick Answers

Before You Send,
Check These

Many common questions are already answered here. If not, our team is just one message away.

Get Support In-App
How quickly will I get a reply?
Emails are typically answered within 2 hours during working hours (8 AM – 10 PM, 7 days). For urgent issues, use the in-app live chat for an 8-minute average response.
I have a complaint about an artisan — what should I do?
Contact us via the form above or email info@nixxfix.com. Please include your booking reference number and a description of the issue. We'll investigate within 24 hours and you're protected by our quality guarantee.
How do I become a verified artisan?
Download the NixxFix Artisan app, create a profile, and submit your ID and trade documents. Most artisans are verified within 48 hours. Visit our Become an Artisan page for full details.
Can I request a partnership or API integration?
Absolutely. Email info@nixxfix.com with a brief description of your organization and the type of partnership you're looking to explore. Our business development team will get back to you within 2 business days.
Where can I find my invoice or payment receipt?
All receipts and invoices are available in the NixxFix app under your Job History. If you need a copy emailed to you, contact info@nixxfix.com with your booking reference.

Still Need Help?

The fastest support is right inside the app. Download NixxFix and chat with our team in real-time, any time.

Download the App Become an Artisan